Privacy Policy

1. Information We Collect

• Contact Information: name, email address, phone number, company, and role when you submit a form or engage with us.
• Usage Data: analytics data, IP addresses, device type, browser settings, and interactions with our websites.
• Engagement Records: proposals, contracts, statements of work, meeting notes, and support correspondence.
• Operational Data: telemetry, logs, and diagnostic data when supporting client systems, collected in accordance with contractual agreements.

2. How We Use Information

We use collected information to:

• Provide and improve our services, products, and support.
• Respond to enquiries, proposals, and partnership discussions.
• Personalise communications, newsletters, and event invitations.
• Maintain security, compliance, and operational monitoring.
• Comply with legal, regulatory, and contractual obligations.

3. Sharing of Information

We do not sell personal data. We may share data with:

• Service providers and subprocessors assisting in delivery of our services (e.g., hosting, analytics, communications) under strict confidentiality agreements.
• Partners and subcontractors engaged on mutual client initiatives, with consent and appropriate safeguards.
• Law enforcement or regulatory bodies when required by law or to protect our rights, security, and users.

4. Data Retention

We retain information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Contractual data is retained according to project-specific requirements.

5. Security

We implement administrative, technical, and physical safeguards to protect information. This includes access controls, encryption, security monitoring, and regular audits. No method of transmission or storage is fully secure; we strive to maintain industry-leading practices.

6. International Transfers

MonkshoodLabs operates globally. When transferring data across jurisdictions, we rely on valid legal mechanisms, contractual clauses, and privacy frameworks to ensure protection consistent with applicable laws.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. To exercise these rights or submit privacy questions, contact us at privacy@monkshoodlabs.online.

8. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyse traffic, and improve content. You can control cookie preferences through your browser settings.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in laws or our practices. Updates will be posted on this page with a revised “Last updated” date.

10. Contact

MonkshoodLabs · Privacy Office
325 Front Street W, Suite 1700
Toronto, ON, Canada
privacy@monkshoodlabs.online